The Business Challenge in Field Service

Organizations rooted in service will be able to tell you exactly how much it costs every time they have to send a technician into the field, and how many times that truck roll could have been avoided in the first place.

Many times, simple remote management capabilities such as commands to the device, or a firmware update easily fix the problem. Most modern devices have some sort of connectivity to a network - usually through a gateway device providing WiFi, Bluetooth, Zigbee, Z-wave, Lutron, or other protocols.

Unfortunately, these devices are not constantly connected and have limitations in how they can be reached from the broader internet.